FAQs

Q. How much notice do you need for a bulk order?

A. I usually ask for at least 2 weeks, but I can supply quicker than that if need be. Please contact me and ask.


Q. Can you deal with last minute / urgent enquiries or orders?

A. Yes, subject to stock availability and Royal Mail delivery. I need a minimum of 2 working days to complete and post an order by ‘Royal Mail Guaranteed Next Day Delivery’. (Please be aware I cannot be held responsible for anythe failure of Royal Mail hence I usually like a couple of weeks notice to be safe).


Q. What postage method do you use and what are the postage timescales?

A. All parcels are sent out via Royal Mail and in most cases this is the next working day to your order being placed.
– Any orders over £50 in value are sent using ‘Royal Mail Special Delivery’ which is ‘guaranteed next day delivery’.
– All international parcels are sent via Standard Airmail and cannot be tracked, however proof of postage is always obtained.
(Please be aware I cannot be held responsible for any failure of Royal Mail hence I usually like a couple of weeks notice to be safe).


Q. Is my order insured whilst in the post?

A. For all parcels over £50 in value then yes. All parcels are insured for the TOTAL value for loss or damage whilst in the Royal Mail.


Q. Do you offer discount for large orders?

A. All of my prices have recently been reduced by at least 30% to help with today’s economic climate, therefore any discount is already included in the price you see on my website.


Q. What form of payments do you accept?

A. I can accept card payments via the website (Payments are processed via PayPal), or I can also take a cheque. If you wish to pay by cheque, then please contact me with your order requirements.


Q. Do you only make /sell items that are currently on your website?

A. No. I also make bespoke jewellery and can design items to fit most budgets, preferences and colour schemes. Please contact me to discuss.


Ask a question

If you’d like to ask a question please get in touch using my contact form.